About Us

Our Story

Established in 2001, we are a small family run business specialising in domiciliary care and assisted living with over 17 years’ experience. From our fruition to now, our ethos has not changed, as we work tirelessly every day to provide the best quality home care to improve the quality of life and emotional wellbeing of those in need.

With a team of dedicated carers, working alongside other healthcare professionals, we provide Person Centred Care for clients in the comfort of their own home. Our care includes personal care, light domestic work, living assistance and companionship to help clients avoid hospitals or care homes and continue living independently at home.

Our fully trained and highly qualified staff offer full independent and respite care services to those with dementia, young adults, and adults over 65.

Our Commitment To You

Medical Partnerships works hard to uphold the highest standards of care to ensure our clients wellbeing. Our care is all about you. Through excellently tailored personal care plans for both young adults and the elderly, we support individuals, so they can live independently, upholding their dignity, and ensuring they feel safe at all times in their home and in the hands of our carers.

We are passionate about Person Centred Care and ensure that all care provided is done so with respect and integrity.

Mission Statement

Medical Partnerships’ mission is to provide thoughtful and excellently tailored personal care to young adults and the elderly. Focusing on South Essex, Medical Partnerships strives to support individuals to live an independent life. We ensure that each individual’s dignity and safety is upheld at all times and aim to provide each individual with the right level of care and support they require at affordable rates. Furthermore, we are passionate about the individual care we provide and for this reason ensure that all care is carried out with integrity of heart.

Our Philosophy

At Medical Partnerships our philosophy is simple: every person hired has to be someone we would be happy to look after ourselves and our own loved ones.

We cannot employ anyone who we would not hire to look after our own family and friends as this would not only be unsuitable and not in keeping with our high standards but also against our core philosophy.

For this reason, our carers have very special qualities which cannot be taught, these qualities include empathy, compassion, understanding and a general love for what they do.

Aims

Medical Partnerships aims to;

  • Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.
  • Treat all people supported by us and all people who work here with respect at all times.
  • Uphold the human and citizenship rights of all who work and visit here and of all Customers.
  • Support individual choice and personal decision-making as the right of all Customers.
  • Respect and encourage the right of independence of all Customers.
  • Recognise the individual uniqueness of Customers, staff and visitors, and treat them with dignity and respect at all times.
  • Respect individual requirement for privacy at all times and treat all nformation relating to individuals in a confidential manner.
  • Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Customers and staff.

Our Core Care Values

  • Compassion: We are passionate about the quality of our service. It is our goal to ensure that all employees of Medical Partnerships are passionate about working in the care industry, competent, caring and well trained individuals who are responsive to the needs of our Customers, their families and the communities that we serve.
  • Honesty: As an agency we will endeavor to be as transparent as possible by being truthful with the decisions that we make and the actions that we take every day. We value transparency because quite frankly this is what we expect from all our stakeholders. We do not appreciate being kept in the dark. Our commitment to transparency affects how we communicate within Medical Partnerships ad how we related with all our suppliers, Customers, relatives, friends and other health partnerships. We believe this value is incredibly important when individuals are putting their faith in us as an agency.
  • Reliability: As a service provider, we place a premium on reliability because we know how integral we are to fulfilling the aspirations of our Customers, their families and friends which is to live independently within their homes. As a result of this, we are able to respond to individual needs by taking time to listen. The success of Medical Partnerships is dependent on healthy relationships not just with Customers but with other community based organisations, suppliers, statutory organisations, healthcare partnerships, Social Services and other key stakeholders. We believe that reliability promotes trust and provides a foundation for other values to foster.
  • Interested in you: Every individual matters to us. As a result of this, Medical Partnerships is interested in every single person that is in need of our services. We will strive to ensure that the care provided is suitable for the needs of the Customer by engaging with not just the Customer but with relatives, friends, social services and other health professionals where applicable to promote personalised care and deliver positive outcomes.
  • Supportive: We recognise that this could be a very difficult time for all concerned, most especially for the Customers and their families or support network. As a result of this our experienced and trained staff are available to provide the necessary support required by individuals as their care package is being developed and delivered. The management team is also available to support families during any transitions and on an ongoing basis.
  • Tolerant and thoughtful: We recognise that one shoe does not fit all. As a result of this, we believe strongly in adapting the service provision to meet the individual needs of the Customer to promote equal opportunities. We will make the time to have the necessary conversations and will not rush anyone into making any hasty decisions. We are here to support individuals every step of the way by providing the necessary time for support with the right interventions with the consent of the Customer or anyone with the power of attorney.

Our Business Values

  • Maintain consistency of purpose: We will formulate long term plans, and from them short terms plans. Resources will be allocated to long term plans.
  • Adopt best practice: We will recognise that commonly accepted levels of service satisfaction are no longer acceptable and will commit itself to researching best practice and continuous improvement to achieve that level of excellence.
  • Institute quality assurance, not quality inspection: We recognise that inspection is wasteful and resource hungry. Quality assurance, based on continuous improvement principles, will, over time, lead to responsibility for quality service being shouldered by all employees.
  • End lowest-tender contracts: We recognise that lowest price does not also necessarily provide best value, and neither does highest price. We will examine all supply relationships, and focus on those which, as part of long term planning and relationships, provide lowest total cost, not merely initial cost.
  • Constantly improve the system: We will constantly improve the system for planning and service delivery, and promote innovation. Managers will focus on their role of continually working on the system.
  • Institute training on the job: Employees, including managers, will be encouraged to constantly update and improve their skills, by modern on-the-job methods.
  • Institute leadership: Managers will focus on quality, consistently communicate that focus, and be action-oriented.
  • Drive out anxiety: We will encourage effective two-way communication in order to drive anxiety out of the organisation, so that everybody can work effectively together.
  • Break down barriers: We will break down barriers between departments and staff areas, and encourage everyone to work in cross-dimensional teams.
  • Eliminate exhortations: We will eliminate the use of slogans, posters and exhortations to the workforce, demanding higher quality, without providing the methods.
  • Eliminate arbitrary numerical targets: We will eliminate standards that prescribe numerical quotas for the workforce and numerical goals for managers, and substitute aids and helpful leadership in order to achieve continual improvement of quality and productivity.
  • Permit pride in workmanship: We will remove any barriers which rob workers of the right to pride in their workmanship. This implies a focus on quality.
  • Encourage education: The organisation needs good people, who are constantly improving, along with its ambitions.
  • Top management’s commitment: We will clearly define top management’s permanent commitment to ever-improving quality and productivity, and our obligation to implement all of these principles. Implementation implies a dedication to action.

A Dedicated Team of Care Professionals

At Medical Partnerships we understand that from the best care workers comes the very best care, which is why we ensure all carers we provide are fully trained and highly skilled. To reflect our ethos, all carers we employ are carefully chosen for the qualities we aim to provide, such as empathy, compassion, understanding, and a deep love for both the work they do and those they care for.

We also work hard to carefully match each care worker with their client, providing familiarity and companionship. If, for any reason, you are unhappy with the care worker we provide, simply let us know and we will find you a more appropriate replacement immediately.

Privacy Policy

Continuing our goal for care with integrity and respect, the privacy of our patients is protected to the highest degree. No client information will ever be disclosed to third parties without the written consent of the patient involved unless required for emergency medical purposes.

How we use your information

Medical Partnerships take the privacy of Service Users very seriously. The information we ask for during our initial assessment is necessary to complete an accurate and detailed Care Plan to enable us to provide the care required.

When the Care Plan has been completed it is left at the property of the Service User. This allows the Service User and their family to be further involved in this process. Once they have had an opportunity of looking through the Care Plan any changes that are necessary can be made. It also means that all Carers have access to it while they are with the service user should they need to clarify any part of the care package.

Copies of all documents are kept in locked cabinets in a closed office. This office is located in a secure building which is fully alarmed and access is restricted to authorised personnel only. Copies are also kept on a cloud storage system which is password protected and all computers used to access this system are also password protected.

You can be sure that all information held by Medical Partnerships is used solely for its intended purpose and is not shared with any other individual or company.

As a registered Domiciliary Care Provider we are regulated by the Care Quality Commission. We are therefore subject to both announced and unannounced inspections. During this process a Care Inspector will visit the office and ask to look through our files. If you would prefer your information not to be accessed during the inspection please let us know in writing and we will inform the Inspectors of your request.

At any time you can ask to view all the information we hold on you. If you have power of attorney for a service user, or they have given us written permission to share their information with you, then you can also request to see the documentation we hold. When a care package has come to an end we have to keep records for six years after the tax year to which they relate for Her Majesty’s Revenue and Customs (HMRC) purposes, however after this time has passed we destroy all records in a secure and responsible manner.

For all employees of Medical Partnerships the guidelines are very similar in that we never share or discuss your information with any one else. However if requested we are legally bound to disclose information necessary to HMRC. We also destroy all employee records after the appropriate amount of time has passed in accordance with regulation.

If you have any other questions or concerns about how we collect and use your information please contact us.