Our Business Values

  • Adopt best practice: We will recognise that commonly accepted levels of service satisfaction are no longer acceptable and will commit ourselves to researching best practice and continuous improvement to achieve that level of excellence.
  • Institute leadership: Managers will focus on quality, consistently communicate that focus, and be action-oriented.
  • Institute quality assurance: Working as a team at Medical Partnerships we will continue to strive for quality and innovation in all aspects of our service. As a result ofthis, we will constantly review our systems learning from best practice to promote continuous service improvement
  • Institute training on the job: All staff at Medical Partnerships, including managers, will be encouraged to constantly update and improve their skills, by modern on-the-job methods.
  • Drive out anxiety: We will encourage effective two-way communication in order to drive anxiety out of the organisation, so that everybody can work effectively together.
  • Encourage education: The organisation needs good people, who are constantly improving, along with its ambitions.
  • Permit pride in workmanship: We will remove any barriers which rob our staff of the right to take pride in their workmanship. This implies a focus on quality.
  • Top management’s commitment: We will clearly define top management’s permanent commitment to ever-improving quality and productivity, and our obligation to implement all of these principles. Implementation implies a dedication to action.
  • Eliminate exhortations: We will eliminate the use of slogans, posters and exhortations to the workforce, demanding higher quality, without providing the methods.
  • Eliminate arbitrary numerical targets: We will eliminate standards that prescribe numerical quotas for the workforce and numerical goals for managers, and substitute aids and helpful leadership in order to achieve continual improvement of quality and productivity.