Privacy Policy

Continuing our goal for care with dignity, integrity and respect, the privacy of our customer is protected to the highest degree. No client information will ever be disclosed to third parties without the written consent of the client involved unless required for emergency medical purposes.

How we use your information

Medical Partnerships take the privacy of our clients very seriously. The information we ask for during our initial assessment is necessary to complete an accurate and detailed Care Plan to enable us to provide the care required.

When the Care Plan has been completed it is left at the property of the Client. This allows the Client and their family to be further involved in this process. Once they have had an opportunity of looking through the Care Plan any changes that are necessary can be made. It also means that all Carers have access to it while they are with the Client should they need to clarify any part of the care package.

Copies of all documents are kept in locked cabinets in a closed office. This office is located in a secure building which is fully alarmed and access is restricted to authorised personnel only. Copies are also kept on a cloud storage system which is password protected and all computers used to access this system are also password protected.

You can be sure that all information held by Medical Partnerships is used solely for its intended purpose and is not shared with any other individual or company.

As a registered Domiciliary Care Provider we are regulated by the Care Quality Commission. We are therefore subject to both announced and unannounced inspections. During this process a Care Inspector will visit the office and ask to look through our files. If you would prefer your information not to be accessed during the inspection please let us know in writing and we will inform the Inspectors of your request.

At any time you can ask to view all the information we hold on you. If you have power of attorney for a service user, or they have given us written permission to share their information with you, then you can also request to see the documentation we hold. When a care package has come to an end we have to keep records for six years after the tax year to which they relate for Her Majesty’s Revenue and Customs (HMRC) purposes, however after this time has passed we destroy all records in a secure and responsible manner.

For all employees of Medical Partnerships the guidelines are very similar in that we never share or discuss your information with any one else. However if requested we are legally bound to disclose information necessary to HMRC. We also destroy all employee records after the appropriate amount of time has passed in accordance with regulation.

If you have any other questions or concerns about how we collect and use your information please contact us. info@medical-partnerships.co.uk